Respect everyone
No discrimination, harassment, threats or abusive language — ever.
Community guidelines
Every ride, built on respect.
These guidelines apply to everyone using Step Ride. Breaking them can lead to account suspension.
For everyone
Put safety first
Wear seatbelts, follow traffic laws and never ride or drive impaired.
Protect privacy
Don’t contact riders or drivers outside the app after a trip.
Keep it clean
No smoking in vehicles, and leave the car as you found it.
For riders
Be ready
Be at the pickup point on time, and cancel early if plans change.
Respect capacity
Don’t exceed the number of seats for your ride type.
For drivers
Match your profile
Drive only the verified vehicle, with your own verified account.
Follow the route
Take the shown route unless the rider asks otherwise or safety requires.