Safety operating model

Protection that stays with the ride.

Trust, visibility and escalation are available throughout the journey — not added as an afterthought.

Live route

Route progress, ETA, driver identity and escalation events shared through a secure trip session.

SOS

One-tap access to incident handling, location and current trip context.

↯

Route deviations, unexpected stops and configurable family alerts.

Layers of protection

Six layers, every trip.

Identity, licence, vehicle and character checks before the first ride.

Live trip sharing with trusted contacts, controlled by the rider.

Alerts for route deviations and unexpected stops.

One tap shares location and trip context so help can be coordinated.

Riders and drivers rate each other, keeping standards high on both sides.

AI assists matching and monitoring; critical safety rules stay human-led.

Safety FAQ

What happens if I press SOS?

Emergency escalation shares your current location and trip context immediately, so a response can be coordinated fast.

Can I turn off trip sharing?

Guardian Circle is opt-in per ride and controlled entirely by the rider.

Are route changes flagged?

Unexpected stops or deviations can trigger an alert to the rider and their trusted contacts.

How do I report a safety issue after a ride?

Open the trip in your history and choose “Report an issue”, or contact us. Safety reports are prioritised.

Safety partnerships

Universities, employers and healthcare providers can bring Step Ride safety to their people.